Optimizing Restaurant Management with Oracle APEX and OCI
The Overview
Services: Oracle APEX Development, Consulting
Solutions: Cloud Migration
Industry: Restaurant & Hospitality Technology
Koust, a SaaS application for restaurant management, empowers restaurateurs to optimize profitability through an integrated suite of tools covering procurement, production, and sales analysis. Developed with Oracle APEX, Koust enables the creation of secure and high-performing web applications directly within an Oracle database. However, in 2022, Koust faced challenges with service disruptions and sought a more reliable infrastructure. Turning to Oracle Cloud Infrastructure (OCI), the company ensured seamless service, enhanced scalability, and strengthened security, enabling their continued growth.
The Challenge
In the fast-paced restaurant industry, even minor IT disruptions can significantly impact service quality and operations. Koust’s existing hosting solution resulted in frequent service interruptions, jeopardizing customer trust and satisfaction. As the company expanded to serve larger restaurant groups with multi-location operations, stringent security and regulatory compliance became critical concerns. To overcome these hurdles, Koust needed a robust, scalable, and secure cloud solution.
The Solution
Koust chose Oracle Cloud Infrastructure (OCI) to address their needs for performance, scalability, and security. Leveraging OCI’s Autonomous Database and low-code capabilities of Oracle APEX, Koust migrated its platform and client data to Oracle’s cloud environment. Key elements of the migration included:
- Performance and Stability: OCI’s robust infrastructure eliminated frequent service outages, ensuring uninterrupted operations and customer satisfaction.
- Scalability: With Autonomous Database, Koust can automatically scale resources during peak periods, such as month-end inventory activities.
- Enhanced Security: Implementing Web Application Firewall and data redundancy across Oracle’s French data centers ensured compliance with GDPR and protected client information.
- Seamless Migration: Insum, an Oracle partner, facilitated a smooth migration through technical expertise and strategic guidance. The process involved optimizing Koust’s software, mobile applications, and APIs, culminating in a transparent, big-bang migration for clients.
The Results
Migrating to OCI transformed Koust’s operations, delivering measurable benefits:
- Improved Reliability: Weekly service interruptions became a thing of the past, providing a stable experience for Koust’s customers.
- Scalability for Growth: Autonomous Database enables Koust to accommodate new customers” and handle activity spikes effortlessly.
- Reduced Client Churn: Enhanced performance and support systems reduced customer turnover and boosted satisfaction.
- Expanded Market Reach: Robust security and compliance positioned Koust to attract larger restaurant groups, including multi-location enterprises in France and beyond.
With OCI as the foundation of its strategy, Koust continues to deliver excellence while preparing for future growth. By partnering with Oracle and Insum, the company solidified its position as a trusted provider of restaurant management solutions.
Learn more about this clients’ story featured at Oracle
Our Involvement
An Oracle representative reached out to our team to assist Koust with their migration to OCI. We collaborated closely with Koust to implement best practices, focusing first on overall OCI management, followed by these key areas:
- Optimal and secure configuration of load balancers
- Securing API calls
- Securing access to OCI components
- Implementation of the WAF service to enhance security
- Deployment of the Cloud Guard security service
- Setting up alerts and health checks for real-time system monitoring
- FinOps strategy
About the Client
Founded in 2016, Koust is a SaaS solution dedicated to helping restaurateurs improve profitability through integrated management tools. By leveraging Oracle technologies, Koust ensures its clients benefit from innovative, reliable, and secure solutions tailored to the unique challenges of the restaurant industry.
- Website: https://koust.net/en/
- LinkedIn: https://www.linkedin.com/company/koust/
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