Client : Contract Information Solutions (CIS)
BUSINESS NEED
Custom data acquisition, workflow and reporting application designed to standardize the management of large-scale fiber utility installations, with flexible support for evolving business needs.
THE SOLUTION
Insum worked with client to design both desktop and mobile applications using Oracle APEX and Oracle Cloud services.
- Oracle Application Express
- Oracle Cloud
THE RESULT
Operational efficiencies made possible by the solution design and workflows have resulted in significant improvements to management visibility of field activity, reduction of payment cycle for subcontractors, and improved control of key data for the project owner.
Capturing Field Data – Driving Operational Efficiencies
A New Industry with Challenges
Fiber optic cables are rapidly replacing copper wires across North America. In addition to local utilities, large players like Google are pushing forward with large-scale installations to offer improved broadband connectivity.
However, as a relatively new industry, fiber optic cable installation projects are not without challenges. There is little standardization of data collection, little visibility into field operations, and payment cycle time for subcontractors can be in excess of three months due to lack of timely field data. Fortunately, these are things that could be improved with technology.
When John Bolinder of Contract Information Solutions (CIS) heard of the challenges from one of his clients the performed installation services, he had some ideas on how the problems could be solved, and wanted to build a proof of concept. To do that, they used a third-party rapid application development tool that provided a linear workflow model that allowed for customizations. The resulting prototype helped them win a contract to provide an ongoing solution.
Almost immediately however, it was discovered that the development framework selected to build the proof of concept would not be suitable to build the production application due to the scale of the project, the ever-changing needs, and the lack of design flexibility of the tool. A new application development framework was required, and CIS started looking for options.
John and his team had a good idea of what they were looking for. They needed a development framework where applications could be easily built for use on desktops and mobile with a lot of design flexibility. The resulting system also had to be very reliable, support a large user base, and needed to handle large volumes of both structured and unstructured data.
The Solution
“It was evident in our early conversations that they understand application development as a service. We explained the need to have a moderate development cost. […] We also needed a partner that would provide feedback during the development process to ensure we proactively avoided problems with the long-term use of the application.”
– Jonh S. Bolinder, President, Contract Information Solutions LLC
CIS was pleasantly surprised to discover Oracle APEX was well supported, had a knowledgeable developer base, and was used in many large-scale applications. Furthermore, the Oracle Cloud database and Oracle APEX were well integrated and highly compatible, resulting in minimal application maintenance. The actual cost to develop and deploy Oracle APEX was comparable to other rapid development frameworks, and for an Oracle product, was very affordable since it is included with the Cloud database offering.
As a result, CIS selected Oracle APEX as their new application development framework, and began the search for a development partner with deep APEX experience.
After contacting several Oracle preferred partners, CIS decided to move forward with Insum Solutions.
The development project was not an easy one. Some of the more challenging design features included dynamic field labels (to enable multiple project types with different naming conventions to exist in a common database with standardized tables), carousel picture views for improved efficiencies with remote quality control tasks, and dynamic user/entity/subcontractor permissions to manage data views and field data entry. Some of the built-in features of Oracle APEX, including reporting tools, custom report views and form architecture, accelerated development while reducing cost and providing instant value to end users.
The process
To ensure the project was completed successfully, Insum used a structured approach, which included:
- Proven project management and reporting processes to keep the project on track (Agile)
- A dedicated project manager
- Timely communications on development challenges
- Access to additional resources with specialized skills when design challenges emerged
- Willingness to adjust project resources to fit the changing needs of the project
- Discipline around Development, Test and Production release management
John was pleased with how the project progressed.
“Insum was exceptional from capturing the scope of work, understanding the design-build nature of the application development, and accepting the many design challenges already encountered by the project.”
- Dedicated project manager
- Built-in features of Oracle APEX
- Best application and cloud solution
The Results
While the project experienced challenges due to changing customer scope and design, CIS trusted the time and cost estimates provided by Insum. “Even with significant scope change they delivered the functional application within 30 days of target date. Maintenance and configuration changes have been well supported” said John.
CIS measures its success based on the success of their customers. After nearly 18 months, the application developed by Insum for CIS is now one of the most talked about applications in the market and has high visibility. The system is used daily by key accounts with over eight large companies and subcontractors working within the application. The efficiencies of the system design and workflows have resulted in significant improvements to management visibility of field activity, reduction of payment cycle for subcontractors (12+ weeks to <2 weeks), and improved control of key data for the project owner. In short, the application has changed the way fiber utility installation is managed and executed.
“Of paramount importance to this project were the resources provided by Insum Solutions. Their ability to think through a problem, engage the right talent then execute on a plan was outstanding. Oracle APEX and Oracle Cloud have performed exceptionally well, almost no down time and very few system bugs. We have worked with few developers who take such pride in their work and execute so well on customer objectives. When others would have given up and said ‘that’s not possible’ the team at InSum Solutions made it happen. And that’s what makes the CIS Field Reporting application so great.”
– Jonh S. Bolinder, President, Contract Information Solutions LLC
